They govern your contract with us for (i) the sale of products; and (ii) delivery services. Your contract for the purchase and delivery of our products will be with Vintage Supplies Limited. Our registered address is Unit 7 Merebrook Business Park, Hanley Road, Malvern, Worcestershire WR13 6NP, Company Number 02099573. You can contact our team regarding any queries relating to these Terms and Conditions and orders you place using the following contact details:
Phone: +44 (0)1684 212882
You confirm your consent to this charge when you submit your order.
If you make an error in the order you place, please contact customer services on the contact details above as soon as possible, so they can advise.
We will send you an order confirmation email detailing and acknowledging the products you have ordered. This order confirmation email does not constitute an acceptance of your order.
Non-acceptance of an order may be a result of one of the following:
We reserve the right to withhold product supplies from any person or company
For most products, if you choose to pay via your credit or debit card you will be charged when we despatch your order, this excludes special order and customised products when we will charge your card at the time we place the order with our supplier. If paying by any other means we will verify funds have been received prior to despatch.
Trade account payment terms are 30 days EOM, so payment is due 30 days after the end of the month in which the invoice was received. Monthly statements will be sent via email and we reserve the right to charge interest on outstanding accounts, at a rate in excess of current bank rate.
The contract will be concluded in English.
We only accept payment in Pound sterling (GBP). We're unable to offer the option to pay in local currency. International credit card providers or banks will determine the exchange rate; if payment is made in a currency not issued as standard by the bank, they may add an additional processing or administration charge which the cardholder will be liable to pay.
The details of your specific contract will not be filed by Vintage Supplies Ltd. If you do require any information regarding orders you have placed with us, please contact our Customer Services Team using the contact details above.
Goods remain the property of Vintage Supplies Ltd until payment is received in full.
How to cancel an order and return Products
When you exercise the right to cancel you are under a duty to take reasonable care of the goods and to return them to us in the condition they were supplied. It is your responsibility to cover return postage costs and it is advised that returned items be sent via recorded mail as we cannot be responsible for lost items.
If any products are missing, incorrectly picked, damaged or faulty, we must be notified on receipt of goods. If goods are sent by carrier sign "damaged" if apparent. You may cancel the order and receive a refund, or request a replacement. This right shall be available for a maximum of 7 days from delivery.
Please contact the sales team using the contact details above who will provide advice and arrange a free return and/or a replacement where applicable, please do not send any items independently as we will not guarantee to reimburse your expense.
We will reimburse to you (by the method used to pay for the original transaction) the cost of the products and delivery, provided no further products within the order were retained, within 30 days of receipt of the returned products.
Please note that this refund will be made in the currency used to pay for the original transaction.
The order confirmation email and subsequent invoice will itemise VAT for all product lines and delivery.
Where you have requested delivery to a Non-UK address, the products and the delivery service will be zero-rated i.e. not subject to UK VAT however there will be local duties and taxes payable prior to delivery. See further details below.
Unfortunately we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any country before ordering products to be delivered there. We will use commercially reasonable efforts to provide you with information which we hold which relates to the product or order which you may need in order to arrange customs clearance.
You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it’s your responsibility to check that any products ordered comply with country, state and/or federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.
You agree that we will act on your behalf as exporter of the products and will complete export declarations in our own name on your behalf.
If an order is placed and restrictions that we were not aware of at the time the order was made are applied by the customs authority of the destination country, then we will cancel the order and return payment to you.
We, or our shipping agents, may request information from you in relation to customs formalities. You must respond to any request for information within 5 days of the request, or the order will be cancelled.
If the recipient wishes to return the product(s), they must request a refund of the customs duties and tax directly with their local customs office and must present proof of return. As the process varies by country and is subject to regular legislative amendments we can not provide any further advice on this.
We reserve the right to amend the charge based on the actual weight and dimensions of the final order however if this leads to a difference of more than 10% of total order value you will be contacted for authorisation prior to despatch. Approximate Shipping Charges are displayed in the table below the Shopping Cart.
You confirm your consent to this charge when you submit your order.
Delivery lead times to international addresses will vary according to destination but we will use reasonable endeavours to ensure that all products will be delivered within 30 days from the conclusion of the contract with us. In the event that your order has been despatched by us (as confirmed in the despatch confirmation e-mail) but has not arrived within the estimated delivery time range, please contact our sales team on the contact details above.
If delays outside of our control occur, we will make every effort to keep you informed.
TAXES AND DUTIES - UK orders are subject to VAT. International orders will not include VAT but local taxes and duties will be payable to the shipping agent prior to delivery.
U.K. SHIPPING - Items up to 2kg, and within the allowable size restrictions, are despatched via Royal Mail Tracked 48 with the option to upgrade to Royal Mail Tracked 24 at the checkout. Items above 2kg or outside the size restrictions are despatched via DHL; we reserve the right to charge the additional cost to upgrade to this service where necessary.
*Remote location exceptions carry a surcharge of £17.50 **Oversize items are defined as over 1.2m
INTERNATIONAL SHIPPING - International orders are despatched via DHL. Packages less than 2kg in weight and below £100 in value are sent via DHL Globalmail, this is a priority mail service. If the weight or value exceeds the Globalmail limit or should you prefer an expedited service we use DHL Express Economy (a road service where available) or DHL Express Worldwide (the quickest air service).
Payment will not be taken from your credit card until the order is ready to ship to enable accurate postage charges based on the weight and dimensions of the parcel. Indicative costs are displayed below and if the charges are exceptional we will contact you to confirm acceptance. The alternative option is to request a quotation and one of our team will calculate the rate at the time of order.
STOCK LEVELS - With the exception of special order items we endeavour to supply all orders by return but, occasionally, some items will not be ex-stock and will be marked 'to follow' on the invoice and will be dispatched immediately new stock arrives. Postage will only be charged once for each order.
IF IN DOUBT PLEASE CONTACT US FOR AN ALL-IN PRICE BEFORE SENDING THE ORDER
LETTER REPLIES - We will enter into correspondence with people concerning details of parts and those not yet listed, and also send samples of fabrics, etc. for your inspection but please enclose a S.A.E. or International Reply Coupon/s.