TAXES AND DUTIES - UK orders are subject to VAT. International orders will not include VAT but local taxes and duties will be payable to the shipping agent prior to delivery.
U.K. SHIPPING - Items up to 2kg, and within the allowable size restrictions, are despatched via Royal Mail Tracked 48 with the option to upgrade to Royal Mail Tracked 24 at the checkout. Items above 2kg or outside the size restrictions are despatched via DHL; we reserve the right to charge the additional cost to upgrade to this service where necessary.
*Remote location exceptions carry a surcharge of £17.50 **Oversize items are defined as over 1.2m
INTERNATIONAL SHIPPING - International orders are despatched via DHL. Packages less than 2kg in weight and below £100 in value are sent via DHL Globalmail, this is a priority mail service. If the weight or value exceeds the Globalmail limit or should you prefer an expedited service we use DHL Express Economy (a road service where available) or DHL Express Worldwide (the quickest air service).
Payment will not be taken from your credit card until the order is ready to ship to enable accurate postage charges based on the weight and dimensions of the parcel. Indicative costs are displayed below and if the charges are exceptional we will contact you to confirm acceptance. The alternative option is to request a quotation and one of our team will calculate the rate at the time of order.
STOCK LEVELS - With the exception of special order items we endeavour to supply all orders by return but, occasionally, some items will not be ex-stock and will be marked 'to follow' on the invoice and will be dispatched immediately new stock arrives. Postage will only be charged once for each order.