What condition will the part supplied be in?
Many parts are in as new or newly remanufactured condition. Others may be less pristine, though no part will be supplied unless it is fully useable. The condition of parts is reflected in their advertised price, considering their rarity also. If prior to shipment it is apparent that the condition of a part - with very limited stocks - is not as expected, then you will be informed and the price of the part may be revised prior to invoice.
Do piston sets come with rings included?
Unless specifically described as a naked piston, all pistons are pre-fitted with piston rings or supplied with a ring set as well as gudgeon pins and circlips. If any part is missing and can’t be sourced (e.g. a gudgeon pin) you will be informed prior to dispatch.
How long will it be until I receive my parcel arrives can I get next day delivery?
Depending on any preparation time required for the part ordered - or whether a part needs to be ordered in - it may be up to three days before parts are dispatched. Where possible, we will endeavour to ship parts either on the same day - were ordered in the morning, or the next day - where ordered in the afternoon. Time in transit will depend on the carriage service level selected, customer location and carrier performance - which is outside of our control. Please see [Stock & Delivery] for further details.
How are carriage costs calculated?
Carriage costs are calculated in accordance with the details in Stock & Delivery
How can I return goods?
You may return unwanted goods (in the condition they were supplied - unused and undamaged) for a refund. You must advise us of your intent to cancel your order and return the goods within 14 days of their receipt. Once you have informed us, you have a further 14 days to return the goods and we will issue a refund within 14 days of receiving the goods back. If we are not at fault in the supply of the goods, then you will need to pay for the return postage - insuring the part for its value in case of loss or damage – and we will refund you the value of the part excluding the cost of carriage to you. If we are at fault in the supply of the goods, we will issue you with a returns note to cover the cost of carriage back to us and we will refund you the cost of the part as well as the original cost of carriage to you.
Where are you based?
We are based near the Three Counties Show Ground, by Near Hanley Swan near Malvern. Please see the map on the Home page or the Contact Us section of this website. You are welcome to visit our sales counter (open Monday to Friday 9am to 430pm) to see products and receive advice on your purchase.
Can you ship outside of the UK?
Yes, we ship worldwide - as part of Vintage and Classic Spares, we dispatch hundreds of parts from our warehouse every day to motoring enthusiasts all over the world.
Which payment methods are accepted?
We accept payment via Visa, Delta, Switch and Mastercard on our website or for telephone orders, subject to conditions. We can also accept payment by paypal, where that is prearranged by email and quotation, as well as pre-payment by cheque or bank transfer.
What other parts can you provide for my vintage/classic car?
As part of Vintage and Classic Spares we offer a wide range of parts for your vintage or classic car – please follow the links below to see our full range:
What should I do if I can’t find the part I’m looking for?
If you are unsure about the part reference you need and can’t identify it from our product descriptions and various search facilities, please send us an email listing vehicle Make, Model, Engine details (reference number, cylinder bore, CC) and Year as well as any other information that may be useful e.g. a photograph of the part, key dimensions etc. Depending on the parts required and their age, it may be necessary to reference multiple books and this can be impractical to complete in real time on the telephone. On receipt of your email we aim to respond within a working day with details of the part you need, as well as price and availability - including either a quotation for your acceptance and order, or links to the relevant part on this website.
How can I access technical information regarding the part numbers I need?
We provide multiple search facilities across the website that allow search by established manufacturer part number, product dimension (e.g. Valves, Guides, Oil Seals) and vehicle application for selected product categories. Vehicle application data is provided for a selection of popular (mainly British) classic cars only - noting that we stock parts for many other British and non-British cars, commercial and agricultural vehicles and stationary engines. A selection of data books are provided in [Technical Information] to aid part number identification, though if your make and model are not covered by search application data or in the data books, please email us for assistance with as much application information as possible. On the home page we also offer an engine search facility, that summarises the range of parts stocked for a small selection of popular engines that will be added to over time.
Can I get a discount on my purchase?
We offer a wide range of parts for many vehicles, often procuring small volumes where parts remain available, where it is not possible to achieve a discount. As well as often having to be researched, each of the range of parts supplied has to be individually picked, inspected and prepared for dispatch, hence a discount on these individual mixed orders cannot be applied. Where multiples of certain parts are ordered e.g. 10 sets of a bearing we have remanufactured at a particular size, we may be able to apply a discount – please email for a specific quotation if this criteria applies to your order.
Can I set up a trade account as I plan to make regular purchases?
If you are an established engine rebuilder who is likely to require parts from GBH Spares for frequent engine rebuild projects, then please enquire about opening a trade account. We will review your estimated annual expenditure and depending on level, may be able to set an initial discount that can be reviewed in future considering actual spend. We will usually ask you to prepay a certain number of initial purchases before agreeing any credit terms.
Can you recommend any engine rebuilders?
We supply engine parts to a large number of engine rebuilders across the UK - some specialising in the rebuild of specific models, others providing services for all types of vehicles. While we may be able to provide you with details of an engine rebuilder near you, it is entirely your responsibility to satisfy yourself that any rebuilder has the necessary experience to complete the work you require on your particular vehicle.